Privacy Policy
Tara Wallace ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website or engage in our group programs or one-on-one counselling services.
1. Information We Collect
We may collect personal information necessary to provide our services and improve your experience, including:
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Personal Details: Name, email address, phone number, date of birth, and mailing address.
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Sensitive Information: Health-related or personal information you choose to share during counselling sessions or program participation.
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Payment Information: Details required to process transactions (e.g., credit card information).
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Website Use Data: Information collected via cookies, including IP address, browser type, pages visited, and time spent on the site.
2. How We Use Your Information
Your personal information is used to:
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Provide group programs, one-on-one counselling, and related services.
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Manage bookings, process payments, and send confirmation emails.
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Deliver relevant updates, resources, and program materials.
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Improve our website and services based on user feedback.
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Comply with legal, ethical, and regulatory obligations as a mental health professional.
We will never sell, rent, or share your personal information with third parties for marketing purposes.
3. Confidentiality and Counselling Services
Your privacy is critical to the therapeutic relationship. All information shared in counselling sessions or group programs is kept strictly confidential unless:
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There is a risk of harm to yourself or others.
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There is a legal obligation to report abuse or neglect of a child or vulnerable person.
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Disclosure is required by law, court order, or subpoena.
When confidentiality must be breached, we will make every effort to inform you, unless prohibited by law.
4. Data Security
We take appropriate measures to protect your personal information against unauthorised access, disclosure, or misuse, including:
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Encryption and secure servers for data storage.
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Restricted access to sensitive information.
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Regular review and updates of security practices.
While we strive to protect your information, no data transmission over the internet can be guaranteed to be completely secure.
5. Cookies and Website Tracking
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us understand user behavior, improve functionality, and tailor content. You can adjust your browser settings to disable cookies, but doing so may affect website performance.
6. Third-Party Services
We may use third-party service providers to process payments, host our website, or deliver email communications. These providers have access to your personal information only as needed to perform their services and are obligated to protect it.
External links on our website are provided for convenience, but we are not responsible for the privacy practices or content of those websites.
7. Your Rights
You have the right to:
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Access, correct, or update your personal information.
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Request the deletion of your personal information, subject to legal and professional record-keeping requirements.
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Withdraw consent for marketing communications.
To exercise these rights, please contact us
8. Record Keeping
In compliance with Australian laws and ethical guidelines, we may retain counselling notes and records securely for a minimum period (e.g., seven years after your last session or until a minor client turns 25). These records will be handled with strict confidentiality and destroyed securely after the retention period.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting on our website. Please review this policy periodically to stay informed.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us.
By using this website or engaging in our services, you acknowledge and agree to the terms outlined in this Privacy Policy.